WARRANTY INFORMATION
VELUX WARRANTY INFORMATION
View the Velux Product Warranty Brochure for warranty details, exclusions and limitations.
• 20 year limited warranty on Velux insulated glass.
• 10 year "No Leak" installation limited warranty on deck mount and curb mount skylights when installed according to Velux guidelines.
• 10 year limited warranty on roof windows, skylights, Sun Tunnel skylights, solar collectors and flashing.
• 5 year limited warranty on Velux blinds and controls.
• 20 year limited warranty on Sun Tunnel rigid tunnels.
• 10 year limited warranty on Velux acrylic clarity.
• 5 year limited warranty on Velux acrylic and polycarbonate skylights
• 5 year limited warranty on solar water heating system tanks and components
REDILIGHT WARRANTY INFORMATION
In addition to guarantees afforded under United States Consumer Law we provide a warranty of:
7-year warranty on Redilight Skyfixtures (solar LED Light fittings).
5-year warranty on Redilight ‘SPECTRA’ and ‘ORSOM’ Drivers.
5-year warranty on all Redilight approved parts and accessories.
12-month warranty on Redilight remote control handset
Solar Panels - 5-year warranty on materials and workmanship, 10 years 90% of rated output,
20 years 80% power output.
The warranty period starts from the date of the purchase of the Product. Sustainable Global Marketing warrants that each product will be free from defects in material and workmanship. If a product fails to operate, Sustainable Global Marketing shall provide free replacement of the failed product subject to the warranty policy and limited warranty terms and conditions set forth below.
1. The limited warranty only applies when the product has been properly wired, installed, and operated within the electrical values, operating range, environmental conditions provided in the product specifications, application guidelines and other document provided by Sustainable Global Marketing.
2. The limited warranty is void if the product is not used for the purpose for which it has been designed.
3. The limited warranty is void if any external products that are not approved by Sustainable Global Marketing are used in conjunction with the Redilight system.
4. This warranty does not apply to damages or defects arising because of abuse, improper power supply, misuse, abnormal use or use in violation of any applicable standard, code and instructions.
5.The warranty shall be void in the event of any repairs or alterations made to the product by any personnot duly authorized by Sustainable Global Marketing in writing.
6. If the Product is purchased from a Redilight authorized dealer, the Warranty claim must be reported to the Redilight authorized dealer (the original place of purchase) first.
All warranty periods mentioned are subject to a Redilight representative having access to the failed products or systems for verification. Warranty Claims must be reported to Sustainable Global Marketing or a Redilight authorized dealer within 30 days after the discovery, specifying at least the following information:
Detailed problem descriptions which include photo, video (on request) or other proofs i.e.
Invoice, application, and operating environment.
