If you're looking for information on shipping, returns, or even our privacy policy, then you're in the right place. Click on a link below to jump to the section you need. If you can't find what you're looking for here or have questions, please text us at 402-450-5641, include your order number on any communications.
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PRIVACY POLICY

Shop For Skylights (shopforskylights.com) respects the rights of consumers to privacy. We only have access to collect information that you voluntarily give us via email or other direct contact from you. Accordingly, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. Shop For Skylights (shopforskylights.com) does not sell, donate or in any way provide consumer's personal information to any entity. In order to provide consumers with local support and service, contact information may be provided to service providers who are located in consumer's geographical locale at the consumers request.

SHIPPING & DELIVERY

• We currently can only ship to the Lower fifty (50) states in The USA and Washington D.C.
We cannot ship international countries.
• Orders are typically processed Monday through Friday except on major holidays.
• All standard stock items take approximately 3-5 business days for delivery once processed. Delivery times vary on non-standard stock items.
• Expedited shipping is currently not available.

RETURNS & REFUNDS

• We offer a 30-day money-back guarantee, less the original cost of shipping and a 25% re-stocking fee. No returns will be accepted after 30 days.
• Returns are not accepted on special order units.
• Returns are not accepted on Velux blinds.
• Returns are not accepted on orders with factory installed Velux blinds.
• All items must be unused, uninstalled and in original packaging.
• Cost of return shipping is the sole responsibility of the customer. Insurance is strongly suggested due to the frequency of items damaged in shipping.
• No refund will be issued if product is deemed unable to be resold by the manufacturer.
• A Return Merchandise Authorization (RMA) number must be requested prior to the return of the item.
• Requests must be made by phone or text directly with a sales representative with either your order number or full name & original purchase date.
• Refunds for cancelled orders after the credit card is processed will have a 3% fee as our merchant partners do not refund our fees.
• Refunds will be processed once we receive credit from the manufacturer. Please allow a minimum of 6-8 weeks for a refund.
• Any orders that are returned without receiving prior authorization from Shop For Skylights (shopforskylights.com) will void our return policy and no refund will be given. This includes refusing orders upon delivery or undelivered orders due to improper information provided to us by you (the customer).

DAMAGED / LOST PRODUCT

This is a quick checklist to give you an overview, but please be sure to read the full Damage policy HERE.

All orders have the option to add shipping insurance on the checkout page, WE strongly advise adding the insurance option, We will not be responsible for any products damaged / Lost in transit with no shipping insurance.

If you receive a product that was damaged in shipping, defective, missing parts, or that is not the product you ordered, please contact us at sales@shopforskylights.com as soon as possible with photographic evidence (pictures)
so that we may arrange a replacement or credit.

Upon receiving your shipment, please inspect your materials promptly and report any damages or missing items to us immediately.

• For all ground deliveries ALWAYS INSPECT YOUR SHIPMENT PROMPTLY AND REPORT ANY DAMAGED OR MISSING ITEMS TO US WITHIN TWO (2) BUSINESS DAYS! We cannot provide reimbursement or solutions of any kind if issues are not reported within two (2) business days, no exceptions.

• For all LTL (freight) deliveries you must be present to sign for your shipment. ALWAYS INSPECT YOUR SHIPMENT AT DELIVERY AND REPORT ANY DAMAGED OR MISSING ITEMS WHEN SIGNING THE BILL OF LADING! We cannot file a claim on your behalf or offer reimbursement of any kind if it is not documented on the Bill of Lading, no exceptions.

CHANGING & CANCELING ORDERS

• Most orders are processed very quickly so that we can deliver your items as soon as possible. Once an order has been shipped it cannot be modified.
• Call us immediately at 402-450-5641 if you need to update your unshipped order.
• To Cancel an order please call us 402-450-5641.
• All cancelled orders after the credit card is processed will have a 3% processing fee.
• Cancellations must be made by phone directly with a Shop For Skylights (shopforskylights.com) representative.
• Please have your order number and the order name ready.
• Occasional errors may occur due to popup blockers or website errors. Please allow popups for this website. This may result in multiple orders or no order being processed. If you believe an error has occurred, please call us at 402-450-5641. We are not responsible for any such errors.
• Any credit card disputes will have $15.00 processing fee.
• If your order has been shipped prior to the cancellation, please follow the Return Policy guidelines listed above.
• Any orders that are returned without receiving prior authorization from Shop For Skylights (shopforskylights.com) will void our return policy and no refund will be given. This includes refusing orders upon delivery or undelivered orders due to improper information provided to us by you (the customer).

TERMS & CONDITIONS

We are not affiliated with Velux, Wasco or Redilight. We simply offer their products for sale to the general public, Most of the products on this site are drop shipped from their prospective suppliers. We do not or claim to represent any of our drop shipping partners. The opinions on this site or any of our representatives are not necessarily the opinions of our suppliers.

Shop For Skylights (shopforskylights.com) welcomes you to browse this site for your personal education, enjoyment and information. You may use this site provided you comply with and adhere to all copyright, trademark and other proprietary notices contained on the materials of this site. The content of this site including text, images, audio and video may not be distributed, modified, reused, reposted or transmitted for any commercial or public purpose without the express written permission of Shop For Skylights. The use or misuse of any content on this site except as provided in these terms and conditions is strictly prohibited.

Shop For Skylights (shopforskylights.com) does not make any representation or warranties about any web site which may be linked to this web site. Any such web site is independent from Shop For Skylights (shopforskylights.com) and Shop For Skylights (shopforskylights.com) has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link to another web site does not mean that Shop For Skylights (shopforskylights.com) endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

This web site may contain typographical errors or inaccuracies and may not be complete or current. Shop For Skylights (shopforskylights.com) therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability. We apologize for any inconvenience.

All content, graphics and code used on or incorporated into this web site, and the arrangement or integration of all such content, graphics and code are copyrighted by Shop For Skylights (shopforskylights.com) and all rights thereto are specifically reserved.

All sales subject to approval,
Our normal processing time is 3(three) - 5(five) business days however processing may take longer dependant on the time it takes funds to clear, holidays or delays by our shipping partners.
Product we'll only be released after funds have cleared. If you are not comfortable with the processing time PLEASE don't order.

Refunds for cancelled orders after the credit card is processed can take upto 7 business days to process and will have a 3% fee as our processors don't refund their fees to us.
We apologize for any inconvenience.

Local pickup or delivery available in the Omaha, Lincoln Nebrask areas.
To arrange local pickup or delivery please call 402-450-5641.
Please view our full Terms & Conditions for further details. HERE

THANK YOU

Thank you for taking the time to learn more about Shop For Skylights terms and conditions of business. We pride ourselves on customer service and will gladly answer any questions, or accept any comments, that you may have regarding the legal information contained on this page or the remainder of this web site. Please follow instructions on our Contact Us page to send us your thoughts or questions.